Customer Service

Why ESP?

ESP Specialty Insurance is committed daily to creating an exceptional customer experience and demands a higher standard of how the insurance business should be run. We value our customers, our insurance carrier partners and our employees. We expect our staff to deliver a positive customer interaction, quick response and turnaround times while also adhering to insurance industry compliance.

Our management experience with admitted general liability markets, secondary medical, excess and surplus lines markets and internal underwriting programs give our clients the peace of mind that we have them covered!

ESP Specialty has a proven track record of proactively and successfully representing Entertainment, Sports & Promotion based organizations across the United States for over a decade. Whether you’re a family entertainment center, traditional bowling center, tennis club, national associations or a national governing body within the youth and amateur sports industry segments, our organization uniquely combines comprehensive consulting and brokerage services through in-depth strategic program management along with tactical day-to-day support.

We are large enough to have results-based market clout and small enough to be nimble, flexible, and efficient.

The team at ESP Specialty has creatively and holistically supported organizations of similar size and industry while delivering exceptional financial results to their bottom lines.  Our success is based on providing unparalleled expertise, objective advice, and results-driven customer service.  Primary drivers of this success are our focus and guidance in four key areas:

  • Forecasting – Analyzing and previewing the industry’s direction, including detailed analysis of claims and loss trends as data is available; establishing a clear, innovative strategy with concise and measurable goals.
  • Program Design – Reviewing current and proposed contracts for accuracy and ensuring compliance with any regulations; evaluating and recommending ways to streamline administration of the program(s) and generate operational efficiency.
  • Advocacy and Reporting – Strong representation of special event liability, amateur and youth sports organizations, and hospitality business utilizing industry specific data versus benchmarks; tangible solutions of administrative difficulties; individual claim issues; promoting prevention versus reaction.
  • Communication Planning and Education – Identify key communication goals with clients; while developing effective materials highlighting key features and provisions.